Refund Policy

Last Updated: 23rd Sep, 2025

Welcome to AF AUTO GLOSS. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

1. Eligibility for Refunds

  • Refunds are available under the following conditions:
  • The product must be unused, unopened, and in its original packaging.
  • The product must be purchased directly from our official website or authorized resellers.
  • Refund requests must be submitted within 30 days from the date of delivery.

2. Non-Refundable Items

  • Please note that the following items are not eligible for refunds:
  • Products that have been opened, used, or damaged due to improper handling.
  • Products purchased from unauthorized sellers.
  • Items purchased under promotional or discounted offers unless explicitly stated.

3. Refund Procedure

  • To request a refund, please follow these steps:
  • 1.Contact our customer support team at [Your Email Address] or [Your Phone Number] with your order details.
  • 2.Provide proof of purchase, including order ID and payment confirmation.
  • 3.Our team will review your request and respond within 3–5 business days.
  • Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the product received is defective or incorrect.
  • We recommend using a trackable shipping service to ensure safe delivery of the returned product.

5. Damaged or Defective Products

  • If you receive a damaged or defective product:
  • Contact us immediately with photos of the damage or defect.
  • We will provide a replacement or full refund at no additional cost.

6. Policy Updates

  • We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

About AF Auto Gloss

AF Auto Gloss, an automotive care brand that offers a complete range of cleaning, maintenance, and surface protection solutions for passionate car and bike enthusiasts. Established in 2025, the brand provides high-quality, economical, and easy-to-use auto detailing products for four-wheelers, two-wheelers, and cycles. All products are manufactured in-house and thoroughly tested at our state-of-the-art facility, ensuring best-in-class performance.